More FAQ’s for all cups...
Are the cups and beakers dishwasher safe
We're pleased to advise that every cup in our new range is dishwasher safe. The only factor to take into consideration is that they should only be placed on the top shelf.
My cup seems to be leaking, what could be causing this?
When assembling our straw cups, ensure that you pull the straw from the top until it fully seals into position. If the straw isn’t fully secure, leaking may occur. Also ensure that the trigger is down when the cup is not in use to prevent any general leakage.
If you find that the Meal Time Trainer or your spout cup is leaking, it may be due to the lid being over tightened as it can damage the screw ring inside. Be sure not to tighten too much to avoid this. Another point to note is that we also recommend storing the meal time trainer cup upright when full as the cup is not leak proof due to its design.
Further guidance on both our straw and spout cups can be found in our assembly instructions.
Can my cup be sterilized?
Of course! Our cups are suitable for sterilization by steam (electric and microwave), boiling (5 minutes) or cold water tablet / liquid solution. The exceptions to this are our insulated sippee and insulated straw cups which are only suitable for cold water sterilization.
Can I heat liquid in the cups?
Ideally, we would recommend that the liquid is warmed out of the cup and then transferred to the cup when ready for your little one to drink. We do not recommend heating liquids in the microwave as heat pockets can be created.
Does it matter if I mix up the valves from different cups?
We're pleased to advise that our one piece cup valves can be used across our new spout cups, as can our new straw cups. If interchanging straw lids, please bear in mind that they all hold different lengths of straws dependent on the size of the cup, therefore be sure to use the appropriate one otherwise the effectiveness of the cup will be impacted.
Why is my little one not getting any liquid from their straw cup?
It may be that the straw is not quite assembled correctly. Here are some checks that you can follow:
- Unscrew the lid from the base of your cup.
- Remove the trigger from the lid by pushing to the left then the right. Push the straw back up through the lid and trigger, before replacing the trigger into the lid. Ensure that you pull the straw from the top until it fully seals into position.
- Replace the lid and use.
The valve doesn't always stay in position, is there anything I can do?
Ensure that the one piece valve is pushed all the way into the four connecters within the lid. You should hear it click nicely into place.
My cup is stained, why is this?
Staining can occur if the cup has been washed (manually or in the dishwasher) with items which have residues of strong coloured sauces e.g. tomato, carrot or oil based foods. To avoid this, we recommend to wash the full product immediately after use in clean warm soapy water, removing the valves and straws as instructed.
Are spare lids available?
Unfortunately, we do not offer spare lids for our cups, however the cup should last for as long as your child should need them. If you're finding that your little one is excessively chewing or biting, this may impact its longevity. If this is the case, we recommend using a different style of cup with a harder, more robust spout. Remember however that our new cup are interchangeable so you can mix and match.
How do I reassemble my straw cup?
We can certainly help you with that! If the straw has been completely removed through the lid – remove the trigger from the lid by pushing to the left then the right. Push the straw back up through the lid and trigger, before replacing the trigger into the lid
The product manual for cups can be found here should you require any further assistance.
How do I clean the one piece valve?
Firstly, unscrew the lid, taking the valve out. You may need to do this by moving the valve from left to right.
Wash all parts thoroughly in warm soapy water and rinse in clean water or use a dishwasher (top shelf only) after each use. To ensure no residual soapy water is left in the valve, we recommend running further clean tap water directly into all four openings after the washing process. Additionally, our valves are suitable for sterilization by steam (electric and microwave) or boiling (5 minutes) after the washing process.
To ensure that any excess water is removed, we recommend shaking the valve, leaving any small amount of residual clean water to dry naturally. We suggest allowing the valve to dry prior to reassembling if storing the cup away. You may also wish to store your lids away without reattaching to the base to allow air to circulate freely.
To re-assemble, place the valve back into the lid, pushing until the four sides lock into place, placing lid back on to the cup ready for use.
How do I clean the straw valve?
Simply unscrew the lid and then pop up the straw by pressing the trigger. Wash in clean warm soapy water, then rinsing in clean water (or use a dishwasher on the top shelf only), then reassemble! We recommend fully drying before storing.
Can I really interchange the lids across your new cup range?
Absolutely! One of the great things about our new cup range is that it allows you to interchange the lids and handles with the bases. They are however not compatible with our older ranges of cups such as Explora or the filter cup.
How do I know I have the lid assembled correctly on the meal time trainer?
The lid will be correct when the lid dot aligns with the screw ring and can be pressed down upon.
The lid of the meal time trainer cannot be pushed down upon, what can I do?
If the lid cannot be pressed down upon, then the valve may be assembled incorrectly. Here’s some guidelines to help:
To re-assemble your meal time trainer simply turn the screw ring upside down, placing the silicone disk inside with the grooves facing up. Next, take the lid top, pushing it up through the hole in the silicone disk aligning the locking connector. Then twist to lock. Place the lid on the base remembering to align the two dots on the back. You should then be good to go!