More FAQ’s for all cups...
Are the cups dishwasher safe?
We're pleased to advise that every cup in our new range is dishwasher safe. The only factor to take into consideration is that they should only be placed on the top shelf.
My cup seems to be leaking, why is this?
Explora Cups - leaking is generally caused by the silicone valve not being assembled correctly. When assembling, ensure that the valve is fully pushed through the white retainer, pushing the stem through the hole until you hear it slightly pop into place. *Note if you do not hear it pop then it isn’t fully in place and may continue to leak. Also, please ensure the small cut in the dome on the silicone valve is open to vent air.
New Straw Cup Range – when assembling, ensure that you pull the straw from the top until the valve seals into position. If the valve is not fully secure, leaking may occur. Also ensure that the trigger is down when the cup is not in use to prevent general leakage.
How do I clean the new one piece valve?
In order to get the best from your cups, it’s very important to clean them in line with our instruction guide which is provided below.
1. Unscrew the lid. Pull the valve out (this is important for a thorough cleaning of the valve). You may need to wiggle the valve left to right to get it to release.
2. After each use, immediately wash all parts thoroughly in warm soapy water and rinse in clean water. The valve should be hand-washed only. All other parts including the lid, base, cover and handles can be washed in the dishwasher (top shelf only).
3. To ensure no residual soapy water is left in the valve, run clean water directly into all four openings after washing.
4. To remove excess water, shake the valve and let it air-dry before reassembling it with the cup. Store your lids and cups separately, to allow air to circulate freely.
5. Once all parts are dry, to re-assemble, place the valve back in the lid, pushing until the four sides lock into place. Screw the lid back onto the cup.
As with most sippy cups, ours are to be used with milk, water or juices that don’t contain pulp. DO NOT use with carbonated beverages, formula or hot liquids.
Should you require a new valve, please feel free to contact our Careline who will be able to assist you.
Are spare spouts and other spare parts available?
We're pleased to advise that we do offer spare valves. If you require one, please feel free to contact us.
Unfortunately, we do not offer spare spouts for our cups, however the cup should last for as long as your child should need them. If you're finding that your little one is excessively chewing or biting, this may impact its longevity. If this is the case, we recommend using a different style of cup with a harder, more robust spout.
Can my cup be sterilized?
Of course! Our cups are suitable for sterilization by steam (electric and microwave), boiling (5 minutes) or cold water tablet/liquid solution. The exceptions to this are our insulated cups which are only suitable for cold water sterilization.
Does it matter if I mix up the valves from different cups?
We're pleased to advise that our Explora Cup valves can be used across the spout cups in that range and our Explora Straw valves can be used across the straw cups in that range. Our new spout cups however have a different hard piece valve, although they can still be used across the different spout cups within that range. Our new straw cups hold different lengths of straws dependent on the size of the cups therefore are only suitable for the new cup range.
Why is my little one not getting any liquid from their straw cup?
It may be that it's not quite assembled correctly. Here are some checks that you can follow:
1. Unscrew the lid from the base of your cup.
2. Push the valve until it locks into the lid. For the straw cup, remove the trigger from the lid by pushing to the left then the right. Push the straw back up through the lid and trigger, before replacing the trigger in the lid. Ensure that you pull the straw from the top until the valve seals into position.
3. Replace the lid and use.
The valve doesn't always stay in position, is there anything I can do?
Firstly, check the valve as it may not be fully assembled. If using our Explora range, ensure that the dome and button on the silicone side are fully pushed all the way through the holes on the white retainer.
If using our new cup range, ensure that the hard piece valve is pushed all the way into the four connecters within the lid.
This should hold them nicely into place.
My cup is stained, why is this?
Staining can occur if the cup has been washed (manually or in the dishwasher) with items which have residues of strong colored sauces e.g. tomato, carrot or oil based foods. To avoid this, we recommend to wash the full product immediately after use in warm soapy water.
How do I reassemble my straw cup?
We can certainly help you with that! If the straw has been completely removed through the lid – firstly remove the trigger from the lid by pushing to the left then the right. Push the straw back up through the lid and trigger, before replacing the trigger in the lid
The product manual for cups can be found here if you require any further assistance.
How do I clean the straw valve?
Simply unscrew the lid and then pop up the straw by pressing the trigger. Wash in warm soapy water and rinse in clean water, or use a dishwasher (top shelf only), then reassemble! We recommend fully drying before storing.
Can I really interchange the lids across your new cups range?
Absolutely! One of the great things about our new cup range is that it allows you to interchange the lids and handles with the bases.