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Q: Which bottles fit in the electric and microwave sterilizers?
A: All Closer to Nature Bottles fit in our sterilizers.
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Q: Can I lay bottles down in my sterilizer?
A: We recommend that you do not lay bottles down flat in your sterilizer as steam needs to get inside and around the bottles – which it can’t if they are lying down. Try to angle bottles diagonally if possible. -
Q: How do I reassemble bottle parts after sterilization?
A: As long as you wash your hands thoroughly before touching the bottle parts, you should be fine. You can also use the nipple tongs provided with our sterilizers.
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Q: How do I descale my sterilizer?
A: We recommend that you use a descaler specifically designed for electric sterilizers. We no longer recommend using citric acid for descaling, as it is difficult to find, varies in strengths and does not come with instructions.
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Q: Why should I descale my electric sterilizer?
A: By descaling the sterilizer you remove the build-up of lime scale on the electric element within the sterilizer. The long term build-up of lime scale can cause the element to stop working. If you don’t descale the sterilizer then this could affect your warranty.
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Q: How often should I descale my sterilizer?
A: We recommend you descale your sterilizer every 4 – 6 weeks, unless you are in a hard water area in which case you will be required to descale more frequently.
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Q: I have sterilized my bottles, why have they got marks on them?
A: Bottles are required to be washed before sterilizing. Wash them in hot soapy water and rinse before sterilizing. You may also need to descale your sterilizer – we recommend descaling every 4 – 6 weeks.
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Q: Tips for using your microwave sterilizer
A: Make sure the turntable of your microwave is clean. Food residues can overheat and may cause the base of your sterilizer to melt.
If you have a combination microwave, make sure the grill is turned off. Otherwise you risk melting the lid of your sterilizer.
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Q: Why has the element in the bottom of my sterilizer turned brown?
A: Your sterilizer is due to be descaled. We recommend doing this approximately every 4 – 6 weeks, more often in hard water areas.
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Q: How much water should I use in my sterilizer?
A: You should use 7 oz. in the Closer to Nature Microwave Sterilizer and 2.8 oz. in the Closer to Nature Electric Sterilizer.
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Q: Why is the display showing E and the cycle will not start?
A: The sterilizer requires 2.7 oz. of water. If there is too much or too little, the sterilizer display will show E for Error. Switch the sterilizer off, empty the base. Re-measure 2.7 oz. and pour into the base. Switch back on and click the start button.
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Q: Can I dry baby bottles after sterilization?
A: Any water left inside the bottles after the sterilization process is sterile and will not collect germs. You should not wipe the inside of the bottles after sterilization as this will add germs to the inside of the bottle.
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Q: Do I need sterilizing fluid for the electric sterilizer?
A: We recommend you do not use sterilizing solution as this can damage the heat plate. All you need to do is pour 2.7 oz. of water in to the base of the unit. The unit then heats the water in to steam which sterilizes the products in the sterilizer.
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Q: Should I have water left in the bottom of my sterilizer after a cycle?
A: It is common to have water left in your sterilizer after a cycle. Simply empty out any remaining water after you have finished.
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Q: Can I buy a replacement bottle brush?
A: Yes, you can buy a replacement Bottle and Nipple Cleaner from our stockists.